About us & FAQ

What is MxDulce?

We are a retail branch of our parent organization, www.MexiCrate.com. We offer candies, snacks, treats and sweets and deliver them right to your door. We strive to provide the absolute best service to our customers and deliver Mexican products to all corners of the world.

What makes us unique?

If you notice, our pricing structure is a bit different than what we are all used to. This is because we work to get our prices as low as we possibly can, even when that means slashing prices to beat any competitors. 

We are able to provide low prices because we move a high volume of products - meaning we get better prices than what you may be used to with other sellers of similar products.

 

Shipping Info:

We ship as soon as we can get to your order. This usually occurs between same day and 72 hours. We will ship using the service that provides you the best rate, USPS, FEDEX or UPS. Delivery time depends on the size of your order and can range from 1-2 days to 4-5 days. International shipping can take up to 2 weeks.

We ship worldwide.

 

I am looking for a specific product that is not listed here...

Chances are, we either have it in stock in our warehouse and have not listed it yet, OR we have the distribution network to get it. Please drop us an email with your suggestions to help us improve our service!

 

Refunds/Returns

Due to the nature of products we offer, we are only able to accept returns for products that are unopened, in their original condition. You may return the item to the ship from address on the label. Buyer pays return shipping. Please include a note with your name, order #, and reason for return.

You will have 7 days from the delivery date to initiate a return. We charge a 20% restocking fee.